Switch Action#

The Switch action is like a multi-way branch. Instead of a simple “True/False” condition, it allows you to choose from many different paths based on the value of a field.

How to Configure#

1. Select Field: Choose the field or variable you want to check (e.g., doc.priority).
2. Define Cases: Create a “Case” for each possible value you want to handle.
   • Case: High: Path for high-priority items.
   • Case: Medium: Path for medium-priority items.
3. Default Path: Define what happens if the value doesn’t match any of your cases.

Example#

Scenario: Route a support ticket based on its category.

• Switch on category.
• Path “Billing”: Connect to a node that notifies the finance team.
• Path “Technical”: Connect to a node that notifies the support engineering team.
• Path “General”: Connect to the default path.